Commercial Cleaning Services Team Lead

Benefits

• 401(k)
• Free uniforms

ESSENTIAL FUNCTIONS

• Complete all training requirements, demonstrating proficiency in time management, account monitoring, and MFU repair and maintenance.
• Maintain technical knowledge of the Filta MFU and ensure compliance with Filta franchise standards and policies.
• Keep van clean, stocked, and organized, requesting supplies as needed, and practice good safety habits using provided equipment.
• Follow weekly schedules and appointment times promptly, performing FiltaFry, FiltaBio, and FiltaCool services according to established procedures.
• Conduct service demonstrations for customers and maintain friendly, high-quality customer service at all times.
• Maintain accurate service records, submit required reports and paperwork with integrity, and report any site changes or issues to the office.
• Communicate service updates and potential safety issues to kitchen staff, management, and supervisors.
• Keep work areas clean and safe, immediately addressing spills and ensuring client sites are clean after each service.

POLICIES

• Safe Driver - Technicians are required to obey all speed limits and advise the franchise owner in the event of scheduling conflicts that would cause an unsafe driving condition.
• Call Return - Generally returns assigned Supervisor phone calls immediately, but in no event longer than 1 hour.
• Uniform - Technicians must wear either the polo style tech shirt or t-shirt, navy blue pants, and non-slip/oil resistant shoes.
• PPE - Wears personal protective equipment whenever handling oil – this is to include safety glasses, hat, apron, heat/oil resistant gloves, and kevlar arm protectors.
• Injury - In the event that the technician or a member of the customer's staff is injured as a result of our service – seek medical attention and the supervisor should be notified immediately.
• Non-Compete - Technicians must sign a non-compete/non-disclosure agreement if asked to do so by a supervisor.

REPORTING

• Technicians must log client notes on the Kitchen poster after each visit.
• Technicians will leave an invoice after each service or complete a service log for the customer’s signature.
• Weekly meeting with the assigned supervisor.
• Report any issues with Van or equipment immediately to your supervisor.
• All Accidents and Spills must be reported to Franchise Owner immediately.

EDUCATION and/or EXPERIENCE

• A High School Diploma or G.E.D. required.
• 0 - 1 years of service related experience required.

OTHER SKILLS AND ABILITIES

• Ability to learn and to stay up to date on the latest service procedures.
• Ability to establish credibility and communicate effectively verbally.
• The ability to work independently with little supervision.
• Must speak fluent English.
• Must be able to read a map.
• Must be able to lift up to 75 pounds.
• Ability to repair small motors a plus.

OTHER CRITERIA

• Ability to work a flexible schedule including evenings and weekends may be required.
• Must have good communication skills and be able to relay information back to the main office from the field.
• Must have patience and the ability to listen and respond to the concerns of customers, all in a calm and professional manner.
• Must be safety conscious, organized and focused on cleanliness.