Commercial Claims Adjuster: Auto Property Damage

About Reserv

Reserv is an insurtech company developing and incubating cutting-edge AI and automation technology to simplify claims processes. Founded by experienced SaaS and digital claims professionals, Reserv is backed by Bain Capital and Altai Ventures and started operations in May 2022. Our mission is to automate manual tasks and set a new standard for TPAs, insurance technology providers, and adjusters.

About the role

We are seeking a highly organized and customer-focused Transportation Physical Damage Claims Adjuster to join our team.

You will be responsible for speaking to customers on the phone, educating and helping them work through their claims to the best possible outcome. Your role will also involve managing an inventory of claims, triaging critical cases, and delivering exceptional customer service!

Who you are

• Excited about building a tech-driven claims organization
• Passionate about the customer experience
• You're empathetic and patient with everyone you interact with
• Driven by a sense of urgency (without working around the clock)
• Creative in finding the right resolution that serves the insured's best interest
• You're comfortable with conflict—see it as conversational, not adversarial
• Curious about the whole story so you can make the right decisions early
• Anti-status quo—you don't just wish things were different, you make them different
• A strong communicator
• You have a sense of humor (claims are hard enough as it is!)

What you'll do

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by responding to inquiries, initiating investigations, and resolving claims.
• Gather necessary information from customers to initiate claims and explain policy, coverage, and appropriate actions.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as needed throughout the claim process.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total losses.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with clients and client counsel and investigative services to resolve claims.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Qualifications

• Bachelor's degree (lack of one should not prevent you from applying if you possess all other qualifications)
• Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• You're willing to obtain all licenses within 60 days, including completing any state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience necessary
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem-solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additional perks

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

About Reserv Claims Analysis, LLC

Remote (Atlanta, GA)