Commercial Card Relationship Manager

Essential Duties and Responsibilities

• Responsible for assigned regions' Commercial Card production and profitability, attained by partnering with Treasury Card Sales Officers and Regional Banking teams.
• Manage the client and teammate relationships and grow connections.
• Maintain a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short and long term goals for Commercial Card.
• Proactively research changes in payments space and provide findings to entire CCRM team.
• Participate in the full Commercial Card sales cycle to attain a successful client experience.
• Engage with Treasury Card Sales officers to ensure consistency from implementation to realization of new programs.
• Monitor the pricing of deals (rebate, fees, and rewards) to ensure profitability for each program.
• Responsible for managing assigned portfolio of programs to ensure retention and growth of Commercial Card spend.
• Monitor and maintain good working relationship with stakeholders and provide monthly/bimonthly touch points.
• Present quarterly client reviews, reporting on hurdles reached as well as continued growth opportunities.
• Coach and mentor level I and II and provide relevant and constructive feedback.
• Be a go to for assistance and support of growing teammates.
• Lead by example.
• Active engagement with partners through various channels including training, regional presentations, and consistent touch points to keep card top of mind.

Qualifications

• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Undergraduate Degree in a Business discipline or equivalent education and related training.
• 8 + years Commercial Card industry experience, preferably in sales or account management.
• Strong leadership skills with proven ability to effectively lead cross-functional projects and ability to think strategically.
• Ability to work under competing pressures, handle complex and multiple projects/clients, maintaining an adherence to deadlines and servicing level.
• Ability to work independently and develop customized solutions for internal and external partners.