Commercial Banking Spec II

Responsibilities

• Affords Loan Process Support
• Collaborates with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.).
• Prepares loan requests utilizing required forms or the Commercial Online Application (CML) software.
• Sends applications to the Loan Fulfillment team for further input and processing.
• Reviews and manages open applications in LOS for assigned RMs.
• During the underwriting and pre-closing phase, collaborates with Underwriting teams and Loan Fulfillment to obtain any missing client information (financials, entity documentation, signers, etc.).
• Collaborates with Underwriting teams and Loan Fulfillment to obtain any missing client information (financials, entity documentation, signers, etc.).
• Coordinates loan closings and attends loan closings to perform Notary services if necessary.
• Sends closed loan packets to Loan Fulfillment for funding and booking.
• Supports Portfolio and Credit Administration
• Utilizes the Power BI software to provide assigned RMs with pipeline, portfolio, production and credit information.
• Tracks upcoming loan maturities and contacts clients to request financial information as needed.
• Assists in clearing past due financials, post-closing exceptions, and trailing documents.
• Supports Deposit Process
• Opens commercial depository accounts for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process.
• Acts as a point person in resolving client depository issues with Client Care and Treasury Management Services.
• Supports Sales Support and Administrative Needs
• Conducts research and organizes outreach for business development activities.
• Assists and supports assigned RMs with daily activities including calendar management, incoming calls from clients, and client mailings.
• Understands and complies with all applicable compliance rules and regulations.

Qualifications

• Associate degree in administrative services/business or equivalent experience required.
• Minimum 4 + years of administrative and/or banking experience preferred; 2+ experience working with commercial processes.
• Strong working knowledge of Microsoft Word and Excel.
• Focused on providing excellent service to RMs, Clients and Bank Partners.
• Effective written and verbal communication skills in working with RMs, Clients and Bank Partners.
• Ability to communicate with clients and key decision makers effectively and independently.
• Able to manage time and prioritize meeting deadlines, highly productive and efficient multi-tasker.
• Appropriate attention to detail and organizational skills.
• Able to adapt and manage changing priorities and deadlines.
• Experience within Commercial, Wealth or Community verticals at a Bank (or other prior financial institution or related industry).
• Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial and/or Wealth or Community Bank clients.
• Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry).
• Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures.
• Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center.
• Aptitude or ability to assist in the training (and/or mentoring, coaching, or development) of new or existing team members within and outside of Client Services.
• Ambition or ability to assist in the training (and/or mentoring, coaching, or development) of new or existing team members within and outside of Client Services.