Commercial Banking Spec II

Responsibilities

• Affords support to Relationship Managers (RMs) in the Commercial and Business segments.
• Collaborates with RMs in contacting clients to gather application materials (financials, purchase agreements, invoices, etc.) and prepares loan requests using required forms or the Commercial Online Application (CML) software.
• Sends applications to the Loan Fulfillment team for further input and processing.
• Monitors and manages open applications in LOS for assigned RMs during the underwriting and pre-closing phases.
• Works with Underwriting teams and Loan Fulfillment to obtain missing client information (financials, entity documentation, signers, etc.) and coordinates loan closings.
• Attends loan closings to perform Notary services if necessary and submits closed loan packets to Loan Fulfillment for funding and booking.
• Utilizes Power BI software to provide pipeline, portfolio, production, and credit information to assigned RMs and tracks upcoming loan maturities.
• Contacts clients to request financial information as needed and assists in clearing past due financials, post-closing exceptions, and trailing documents.
• Opens commercial depository accounts for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process.
• Resolves client depository issues with Client Care and Treasury Management Services and acts as a point person in these resolutions.
• Supports sales activities by conducting research and organizing outreach for business development activities, assisting with daily activities including calendar management, incoming calls from clients, and client mailings.
• Ensures compliance with all applicable compliance rules and regulations.

Key Competencies

• Compelling Communication – Communicates openly and effectively, shares information and ideas, and engages the audience.
• Evaluates Information – Takes ownership of the problem, collaborates with others, and evaluates the implications of new information or events.
• Delights Clients – Continuously seeks and applies knowledge to influence client satisfaction, serves clients with excellence, and maintains a growth mindset.
• Identifies and Recommends Changes – Understands the rationale, implications, and impact of changes and identifies and recommends changes to leadership to improve performance.

Qualifications and Education Requirements

• Associate degree in administrative services/business or equivalent experience required.
• Minimum 4 + years of administrative and/or banking experience preferred; 2+ experience working with commercial processes.
• Strong working knowledge of Microsoft Word and Excel.
• Focus on providing excellent service to RMs, Clients and Bank Partners.
• Effective written and verbal communication skills in working with RMs, Clients and Bank Partners.
• Ability to communicate with clients and key decision makers effectively and independently.
• Adequate attention to detail and organizational skills.
• Able to adapt and manage changing priorities and deadlines.