Commercial Banking Operations Supervisor

About the role

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Commercial Banking Operations Supervisor.

Responsibilities

• Executes workflow to ensure efficiency and accuracy of process from loan application to loan closing.
• Affords assistance with ordering appraisals, title work, environmental reports, and other supporting documentation.
• Prepares accurate and compliant loan closing documents for Commercial, Commercial Real Estate Construction, Commercial Small Business and SBA loan requests and reviews prior to closing.
• Verifies all loan conditions are satisfied before proceeding with closing.
• Ensures that all required due diligence documents, including insurance, are provided to protect the credit union's security interests in collateral.
• Completes the final post close review of executed documents for any missing documents or document deficiencies and creates any follow up for them.
• Prepares and files required legal forms and documents with various agencies to manage Uniform Commercial Code liens, mortgage recordings, and assignments of rents and leases to perfect, maintain, and monitor the credit union's security interest in collateral.
• Completes final review of file assembly, digital archive and updates to tickler system.
• Serves as first point of contact for business members using digital online banking platform.
• Supports business member onboarding and training for ACH origination and remote deposit capture.
• Serves as a point of escalation for complex customer inquiries or issues related to commercial loans.
• Reviews loan documents for consistency and accuracy before final approval.
• Keeps abreast of industry developments, economic factors, and market trends affecting commercial lending.

Qualifications/Experience Required

• Bachelor’s degree in finance, business, economics, or related work experience.
• Strong attention to detail and ability to notice discrepancies in data.
• Strong understanding of financial statements, ratios, and concepts.
• Strong knowledge of financial institution lending regulations.
• Strong knowledge of commercial lending practices and policies.
• General knowledge and understanding of cash management services like Remote Deposit Capture, ACH payments, and online banking business.
• Five to seven years of strong similar experience.
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
• Knowledge of SBA lending programs (7(a), 504, Express) and corresponding SBA SOP’s.
• Strong problem solving and conflict resolution skills.

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org. EOE