Commercial Banking Coordinator

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We’re committed to our employees through competitive compensation, great benefits, and professional development and advancement opportunities.

About the role

This position serves as a vital operational and administrative liaison within the Commercial Banking division. The role ensures the accurate, timely, and compliant execution of all phases of the commercial loan documentation and closing process. The Coordinator partners closely with Commercial Bankers, Loan Operations, Legal Counsel, and external stakeholders to drive exceptional client service, mitigate risk, and uphold operational efficiency.

Responsibilities

• Act as a lead coordinator for commercial loan closings by preparing, reviewing, and validating closing documentation packages to ensure all compliance and policy requirements are satisfied.
• Serve as a documentation liaison between Commercial Banking Officers and Loan Operations, ensuring seamless post-closing follow-up and resolution of outstanding conditions or documentation gaps.
• Develop internal and external communications including board-level memoranda, legal correspondence, and customer-facing letters.
• Maintain sensitive financial records and client files in compliance with data governance and bank confidentiality standards using enterprise document management systems.
• Analyze, prepare, and distribute complex reports for executive review, including materials for internal audit and Board of Director review.
• Support commercial customers with high-touch service regarding loan inquiries, transaction execution, and account maintenance.
• Manage ledger entries and ensure accurate processing of commercial loan transactions, including payments, deposits, and internal transfers.
• Provide operational support to department leadership through special projects, process enhancements, meeting coordination, and strategic initiatives.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

This position directly supports revenue-generating loan activity and plays a critical role in safeguarding the bank’s legal and regulatory posture. By ensuring timely execution and document integrity, the Coordinator helps reduce risk exposure, improve client satisfaction, and support strategic banking objectives.

Requirements

• Associate’s degree in Business, Finance, or a related field preferred. High school diploma required with a minimum of one (1) year of specialized post-secondary training or equivalent professional certification.
• Minimum of 2 years of experience supporting Commercial and/or Retail Lending Officers, Loan Operations, or legal professionals (e.g., paralegal or administrative legal assistant), preferably within a banking, finance, or legal services environment.
• Demonstrated proficiency in Microsoft Office Suite and loan origination/documentation platforms.
• Strong business writing and professional communication skills, with a proven ability to interact effectively with executive-level clients, attorneys, and cross-functional banking teams.
• Exceptional organizational and analytical skills; capable of managing complex, multi-step administrative processes independently.
• Deep understanding of commercial lending forms, documentation standards, regulatory requirements, and transactional workflows.
• Ability to interpret and apply commercial credit policies and internal procedures.
• Familiarity with legal administrative support or financial documentation review is a strong asset.
• All applicants must be 18 years of age or older.

Benefits

• 11 paid holidays
• Paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

Schedule

40 hours/week

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to stand, walk, or sit.
• Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to focus.