Commercial Banking Administrator

We know what you're thinking. "What kind of name is IncredibleBank?" Well, we're glad you asked. With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible. At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience™ (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

About the Role

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences. This is a regular full-time salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday. This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.

Responsibilities

• Prepare thorough business loan documentation in strict adherence to the Bank's policies, procedures, and all relevant compliance regulations.
• Possess a deep understanding of commercial loan products and documentation, encompassing the entire process from loan application receipt to the preparation of closing loan documents, funding, and integration into the core bank system.
• Serve as a subject matter expert on consumer and commercial loan transactions, including commercial real estate, and special lending requests.
• Prepare executed loan packets for booking and coordinate with Loan Servicing to ensure booking occurs within three business days of document signing.
• Coordinate loan transactions with third parties including appraisers, title companies, real estate agents, and others.
• Handle customer correspondence, including RFPs, proposals, commitment letters, financial reporting requests, and covenant waivers.
• Serve as the primary or secondary contact for business customers, addressing inquiries related to loan history, payment applications, transfers, stop payments, wires, and more.
• Attend and assist with loan closings and customer calls as needed.
• Coordinate with the Credit Department to ensure the timely and efficient underwriting of new loan requests, renewals, and modifications.
• Maintain Business Banking Officers' loan production, fee income, pipeline, and call or referral reports via the Bank's CRM.
• Demonstrate strong expertise in interpreting and understanding credit approvals, due diligence, title commitments, formation documents, and more.

Requirements

• 3-5 years of experience in business loan and legal documentation, as well as the business lending process.
• Intermediate knowledge of lending regulations and closing procedures, title and insurance policies.
• Proficiency in bank core processing software, including Baker Hill, NexGen, LaserPro, and Jack Henry Silverlake.
• Self-motivated and detail-oriented.
• Skilled in presenting information and addressing questions from managers, customers, and the public.

About You

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.

Benefits

Our promise of ICE extends to our employees as well. Eligible employees receive over 30 days off per calendar year, including 18 days of PTO to begin, plus an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays. We offer a top-tier benefits package and competitive compensation that we're willing to discuss up front.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. We strive to stay on the leading edge of banking technology while maintaining a strong community focus. We've been certified as a Great Place to Work and were awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621