COMMERCIAL ASSISTANT MANAGER

About Us

One of the nation’s leading parking management experts, we recognize that “people” are what makes our company successful. With over 72 years in business, we understand the importance of treating clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we combine experience, passion, and know-how to adapt to new technologies and market demands.

Our strong, distinctive culture is built on shared vision, style, and values—including caring, loyalty, humility, and a deep commitment to community. These values guide our decision-making and define how we treat customers, clients, suppliers, and team members.

About The Position

As an Assistant Manager, you will assist in managing a team of parking attendants, providing guidance and support to ensure high operational standards. This role offers the opportunity to demonstrate leadership and contribute to business success through accountability, profitability, exceptional service, communication, and teamwork.

Responsibilities

• Assist the Manager in day-to-day operations, ensuring adherence to procedures and standards.
• Plan personnel utilization, including interviewing, selection, policy compliance, training oversight, supervision, performance reviews, and regulatory adherence.
• Develop and implement new policies and procedures.
• Oversee daily cash handling and submit accurate collection reports.
• Recruit, hire, train, and schedule staff.
• Manage and maintain parking equipment, facilities, and damage control.
• Hold team members accountable, provide performance feedback, and conduct evaluations.
• Promote professionalism, accountability, and exceptional customer service.
• Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
• Oversee facility maintenance, including key gate arms, parking systems, booths, and signage.
• Ensure cleanliness and appearance of the parking area.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Identify revenue growth opportunities through promotions, pricing strategies, or additional services.
• Track key performance metrics related to operational efficiency, customer service, and financial performance.
• Meet or exceed established performance targets.
• Ensure visible and clear signage and markings for customers.
• Train and motivate staff to deliver excellent customer service, handle issues, and maintain a clean, safe environment.
• Address customer inquiries and complaints promptly and professionally.
• Continuously improve service quality and efficiency.
• Update upper management on operational challenges.
• Foster clear communication within the team and with other airport departments.
• Coordinate with airport management for a seamless guest experience.
• Conduct staff meetings in the manager’s absence to relay information and gather input.
• Create a positive, supportive work environment that promotes teamwork and belonging.
• Encourage personal and professional development for team members.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum of 2 years of airport parking management or related industry experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401k.
• Vacation and sick leave.
• Holiday pay.
• Discount programs.