Commercial Aftersales Manager

About the role

This High-impact remote role offers an exciting opportunity to drive Regional growth in parts and service sales by partnering closely with our independent Dealer network - while also expanding into new and untapped customer segments through innovative sales channels.

Responsibilities

• Engage extensively with our Dealer network through frequent travel, (75% or more), building strong partnerships and driving business growth.
• Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.
• Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
• Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
• Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
• Enable dealer sales success by providing dealers with essential sales tools, training, and feedback, promoting adoption of key sales campaigns, and delivering hands-on coaching to maximize results.
• Analyze and report performance by tracking, analyzing, and reporting sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.

Requirements

A strong communicator who builds trust and fosters collaboration. Highly adaptable with a proactive approach to problem-solving. Results-oriented with a passion for driving growth and achieving goals. Skilled at influencing and motivating others to succeed.

Qualifications

• Education: Bachelor’s degree or 5-7+ equivalent experience.
• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.

Skills

• Microsoft Office experience is a must.
• Proficiency in Salesforce.
• Knowledge of wholesale and retail parts/service operations and lift truck markets.
• Ability to develop and implement marketing plans targeting dealer leadership.
• Familiarity with SAP, CRM systems and BI tools for performance tracking.
• Strong sales and marketing expertise with proven ability to coach and lead.
• Excellent time management and territory planning skills.
• Ability to communicate complex technical concepts in a clear, actionable way.

Benefits

Competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid work option available.