Aftersales Service Manager
About the role
Noovo is a rapidly growing Class B campervan manufacturer focused on creating thoughtfully designed vehicles and delivering an exceptional ownership experience. As our customer base and national service footprint continue to expand, our Aftersales organization plays a critical role in supporting customers throughout the ownership lifecycle. Our service model combines our internal Las Vegas service capabilities with mobile technicians and certified repair partners across the country. The Aftersales Service Manager is a key leadership position responsible for ensuring this network operates effectively, consistently, and with a strong focus on the customer experience.
The Aftersales Service Manager is responsible for leading the day-to-day execution of Noovo’s Aftersales service operation and developing a high-performing, accountable, and customer-focused service team. The Aftersales Service Manager oversees a team operating on a seven-day service schedule and is responsible for ensuring appropriate staffing, coverage, and escalation support across the operating week. Reporting to the Director of Aftersales, this role translates department strategy and service standards into consistent daily execution. The Service Manager provides direct leadership to the Aftersales team, maintains visibility into service performance, removes operational barriers, manages escalations, and ensures customers receive clear communication and effective repair solutions. This position works closely with Production, Engineering, Inventory, Sales, Delivery, mobile technicians, and certified repair partners to ensure repairs progress efficiently across Noovo’s service network. The ideal candidate is a strong people leader with experience managing service operations in a fast-paced environment. They are comfortable holding teams accountable, coaching performance, resolving complex customer situations, improving processes