Commercial Accounts Manager

About the role

A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.

Responsibilities

• People Leadership and Team Development
• Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
• Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
• Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles.
• Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
• Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
• Business Development
• Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
• Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
• Ensure the use of marketing tools on selected customer accounts as instructed.
• Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
• Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager.
• Manage sales records, controllable expenses and cost items affecting profitability.
• Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives.
• Advise and assist with corrective procedures or collecting outstanding receivables, if needed.
• Customer Service
• Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
• Resolve any customer complaints in a friendly, courteous manner.
• Advise the General Manager or designated manager of all serious complaints or incidences.
• Operations & Process Execution
• Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
• Compliance and Safety
• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

Qualifications

• High School or GED required
• College education preferred
• 5+ years of people management experience
• 7+ years of customer service experience
• Automotive/auction experience preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

Skills & Attributes

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Strong communication and presentation skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external customers
• Forward-thinking; adept and comfortable with change; ability to act as a “change champion”
• Detail oriented and consistent in the execution of job duties

Benefits and Perks

• Competitive Pay
• Quality Benefits
• Relocation Assistance
• Holiday and Paid Time Off
• Educational and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities
• And More!

Other Requirements

• To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
• The physical activity requirements of the position range from Light to Medium Physical Work.
• Frequent – standing, watching, touching, listening, walking, talking
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
• Physical Working Conditions
• This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.
• ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
• ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
• Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee(s) incumbent in this position. Duties, responsibilities, and activities may change at any time with or without notice.