Commercial Account Resolution Specialist

Responsibilities

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Determines and documents the financial status of the business and/or personal guarantors, status of collection efforts, and performs data entry to update notes within the firm’s computer system.
• Contacts businesses, personal guarantors, and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone.
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information.
• Makes decision for next activity on the file and monitors for any required documents.
• Ensures all available options are utilized to achieve payment of debt.
• Handles files in accordance with Weltman and client standards.
• Maintains a high level of professionalism in all interactions.
• Completes all required training applicable to the assigned position.

Qualifications

• High school diploma or general education degree (GED).
• 1-3 years relevant experience in collections, accounts receivable or related industry.
• Commercial collection (B2B) experience preferred.
• Goal driven to achieve top performance on monthly revenue goals.
• Accurate typing and data entry skills.
• Knowledge of basic computer operation, including internet research.
• Basic knowledge of Excel.
• Maintains composure in difficult situations.
• Communicates effectively verbally and in writing.
• Must pass background check and drug screen.
• Bilingual is a plus (Spanish Speaking).

Compensation and Benefits

• $20.33-24.78 per hour plus potential monthly bonus.
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays.
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more.
• You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm.
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Onsite "Bistro to Go" vending and fresh foods available.
• Free parking.
• Free onsite fitness center available to all employees.

EEO Statement

WWR/Weltman is an Equal Opportunity Employer.