Commercial Account Manager - Specialty Auto

About the role

This role will have a Hybrid work schedule, with the expectation of working in an office Greenwood Village, CO, Scottsdale, AZ, Frisco, TX, Chicago, IL, Overland Park, KS 3 days a week (Tuesday through Thursday). The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Specialty Auto underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for Underwriters and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

Responsibilities

• New and Renewal Analysis/loss analysis and prepping entire account for quotes
• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
• Rating analysis is required for new and renewal prep work and underwriting thought process
• Responsible for MVR analysis, State and federal filings in accordance with the States
• Review and analyze Endorsement requests, escalate issues as required, process endorsements
• Complete policy analysis on each policy and send for UW review (Terms and Conditions, exposures, general information, aggregates etc.)
• Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
• Participation in projects, as requested/needed
• Main systems used: Outlook/Ascend/Image Right/Policy Decisions/web based vendors (Genius knowledge a plus but not required)
• Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale Commercial organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within assigned territory
• The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization
• Routine, structured, and high complexity assignment work. Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience
• Builds and maintains relationships with key wholesale broker contacts and decision makers through regular interactions, renewal retention, quoting and delivery of excellent broker/producer service
• Effective at rebuilding "damaged" customer relationships
• Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year)
• Prepares submissions for rating and acts as the gatekeeper between the Broker, Underwriter and the Operations Service Center
• Performs initial prequalification on all renewal account submissions (new business submissions) and generates a summary of all findings and makes a recommendation to pursue or decline
• Monthly pre-qualification meetings with Underwriter, provides recommendations on renewal/new business accounts
• Works independently to proactively maintain timeliness and information in underwriting file(s)
• Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for brokers and company when reviewing new or renewal accounts
• Support sales efforts through an understanding of Wholesale Market Strategies and industry programs, as well as makeup of assigned book of business and broker territory; clear understanding of sales and business goals, top partner performance, and book mix
• Uses strong information gathering and diagnostic skills to solve problems
• Coordinate activities for all supporting tasks (Rating, Broker/Producer information, Risk Engineering, etc.) on new business submissions and renewal accounts
• Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions
• Monitors work performance to ensure quality objectives and service commitments are achieved
• Facilitates routing of tasks and work between broker, underwriters, service team, and home office team
• Backs up other Account Managers as needed
• Routes information to and from underwriting teams in the absence of local underwriter
• May support various projects as determined by Operations and/or underwriting staff

Qualifications

• Prior Commercial Market Insurance industry experience as an Account Manager or Underwriting Assistant at either an insurance carrier/agency required
• Functional knowledge of Commercial Lines rating experience
• Knowledge of the following insurance coverages: Commercial Auto, Commercial Property, Commercial Excess Liability, Commercial General Liability
• Excess & Surplus experience a plus
• College Degree preferred
• Strong Customer Service orientation and Relationship Building skills
• Effective Communication Skills / Written and Verbal
• Strong technical ability
• Ability to work in a fast-paced and high-volume work environment
• Professional Demeanor
• Proficiency in Microsoft Word, Excel, and Power Point Software
• Knowledge of ImageRight, other insurance platforms also desired
• Ability to support central time zone business hours up to 5:30 CST may be needed
• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Pay

The annualized base pay range for this role is: $59,200 - $88,800