Commercial Account Manager- Retail Agency

FrankCrum is a family-owned commercial insurance agency serving a diverse client base across the U.S. As a consultative resource, we help clients make informed decisions about their commercial insurance coverage needs. Since 2008, our agency has maintained steady growth, stability, and success.

About the role

We are seeking a full-time, licensed 2-20 Commercial Account Manager (Property and Casualty) to manage our mid-sized to largest and most complex client accounts. This role plays a key part in business retention by building and expanding client relationships, meeting retention goals, and driving growth within your assigned book of business.

Responsibilities

• Determine risk requirements by analyzing coverages, exposures, and loss experience
• Place coverage(s) required by clients, re-market when necessary, and adhere to carrier binding authority
• Negotiate with underwriters and carriers
• Prepare and issue summaries of insurance, proposals, and binders
• Answer customer questions, diagnose issues, and provide solutions
• Identify upselling and cross-selling opportunities to enhance client retention and relationship management
• Provide marketing support for new business production and renewals
• Handle day-to-day client inquiries and policy servicing (changes, endorsements, policy checking, contract reviews, etc.)
• Serve as the primary point of contact for the Service team, overseeing inquiries, managing client needs, and coordinating work allocation
• Assist the Agency Manager with interviewing, selecting, and training employees, and provide insurance consultation or expert advice
• Attend client meetings as needed
• Maintain current knowledge of insurance markets and industry changes, including participation in insurer networking events

Requirements

• Florida 2-20 General Lines License in good standing
• 3+ years of commercial insurance industry experience
• Knowledge of AMS360 preferred

Benefits

• Health Insurance with zero paycheck cost for employee coverage and low-cost family plan options
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans (Accidental, Critical Illness, Hospital Indemnity, Legal Services, Pet Insurance)
• 401(k) Retirement Plan with 100% match on the first 4% contributed (immediate vesting)
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at the IRS maximum allowance
• PTO cash out option
• Tickets at Work (discounted entertainment tickets)
• Access to Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees

About FrankCrum

FrankCrum is a family-owned business established in 1981, consisting of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency. Based in Clearwater, Florida, this "family of employer solutions" employs approximately 500 people serving over 4,000 clients nationwide.

FrankCrum is recognized as a Top Workplace by the Tampa Bay Times for over 10 consecutive years. Employees are trained to deliver exceptional customer service and are celebrated for milestones and achievements at quarterly events. The company headquarters spans 14 acres and includes a subsidized café offering affordable meals and hosting monthly celebrations.

FrankCrum supports community efforts through partnerships with Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic.