Commercial Account Manager- Retail Agency

FrankCrum is a family-owned commercial insurance agency with a diverse client base throughout the U.S. As a consultative resource, we provide detailed information to help clients make informed decisions about their commercial insurance coverage needs. Since our founding in 2008, we’ve maintained steady growth, stability, and success across a wide range of industries and coverage types.

About the role

We are seeking a full-time, licensed 2-20 Commercial Account Manager (Property and Casualty) to manage our mid-sized to largest and most complex client accounts. In this role, you will:

• Build, expand, and solidify business relationships with existing and new clients to drive retention within your assigned book of business.
• Analyze coverages, exposures, and loss experience to determine risk requirements and place necessary coverage(s), including re-marketing when required.
• Negotiate with underwriters and carriers while adhering to binding authority.
• Prepare and issue summaries of insurance, proposals, and binders.
• Address customer questions by diagnosing and resolving issues promptly.
• Identify upselling and cross-selling opportunities to enhance client retention and relationship management.
• Provide marketing support for new business production and renewals.
• Handle day-to-day client inquiries and policy servicing (e.g., policy changes, endorsements, policy checking, contract reviews).
• Serve as the primary point of contact for the Service team, overseeing inquiries, managing client service needs, and coordinating work allocation.
• Assist the Agency Manager with interviewing, selecting, and training employees, as well as providing insurance consultation or expert advice.
• Attend client meetings as needed and stay current with insurance markets and industry changes, including participating in insurer networking events.

Requirements

• Florida 2-20 General Lines License in good standing.
• 3+ years of commercial insurance industry experience.
• Knowledge of AMS360 preferred.

Benefits

• Health Insurance: Zero-dollar paycheck cost for employee coverage; low cost for family plan.
• Dental and Vision Insurance.
• Short-Term Disability and Term Life Insurance at no cost to the employee.
• Long-Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans (Accidental, Critical Illness, Hospital Indemnity, Legal Services, Pet Insurance).
• 401(k) Retirement Plan: FrankCrum matches 100% of the first 4% contributed, with immediate vesting in the employer match.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by FrankCrum.
• Paid time off and holiday pay.
• Education Benefit Program at the IRS maximum allowance.
• PTO cash-out option.
• Tickets at Work (discounted entertainment tickets).
• Access to the Corporate America Family Credit Union.
• Employee and client referral bonus programs.
• Disaster Relief Fund for employees.

About Us

FrankCrum, a family-owned business since 1981, comprises several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency—all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people serving over 4,000 clients nationwide.

Employees are trained to deliver high-value service, treating clients and coworkers like family. Guided by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional service and tenure milestones.

Our 14-acre headquarters includes a subsidized café offering made-to-order breakfast, hot lunch options, and affordable takeout dinners. The café hosts monthly celebrations, contests, and yearly holiday parties. FrankCrum has been recognized as a Top Place to Work by the Tampa Bay Times for over 10 consecutive years and supports community efforts through organizations like Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic.