Commercial Account Manager

Key Responsibilities

• Sales and Territory Development
• Prospect, acquire, and grow commercial accounts, both remotely and through on-site visits.
• Build strong relationships with business owners, procurement teams, and fleet managers in key industries such as construction, trades, landscaping, delivery, and municipal services.
• Conduct needs assessments to match clients with the right Ford Super Duty trucks, Transit vans, and commercial vehicle solutions.
• Develop strategic territory plans to drive new business and grow market share.
• Bundle Service, Maintenance, Parts and Support into Every Quote: Present ESC service plans, maintenance schedules, priority lane access, mobile service options, and fleet reporting as standard fleet support—not optional add-ons.
• Integrate Ford Telematics and Fleet Management Tools: Demonstrate how connected vehicle data, fault alerts, maintenance tracking, and real-time fleet visibility reduce unplanned downtime and streamline lifecycle management.
• In-House and Remote Sales Execution
• Manage commercial leads with priority and professionalism.
• Conduct virtual and on-site product presentations, vehicle walk-arounds, and proposal reviews.
• Prepare competitive quotes, negotiate pricing, and close sales for both single-unit and multi-vehicle opportunities.
• Maintain accurate CRM with up-to-date account notes, opportunities, and follow-up activity.
• Account Management and Customer Success
• Serve as the dedicated point of contact for assigned commercial accounts.
• Provide consultative support regarding fleet lifecycle planning, financing options, maintenance strategies, and Ford Pro Elite service solutions.
• Build long-term customer loyalty through consistent follow-up and value-driven engagement.
• Marketing and Events
• Represent Woody Anderson Ford at vendor showcases and business expos.
• Attend commercial trade shows, industry events, and professional networking functions to generate new opportunities and increase brand visibility.
• Build relationships with vendors, associations, chambers of commerce, and trade organizations.
• Promote Ford commercial solutions, upfit capabilities, and the Woody Anderson Ford brand through professional presentations and product displays.
• Support event setup, booth management, lead capture, and follow-up activities to ensure maximum ROI from each event.
• Up-fit and Vehicle Integration Coordination
• Work closely with local up-fitters to design and complete customized vehicle builds.
• Ensure accurate communication of build specs, timelines, and customer expectations.
• Cookordinate schedules, approvals, and delivery timelines between the dealership, upfit vendors, and customers.
• Oversee the full life-cycle of the sale—from order to final delivery—ensuring quality and accuracy.

Required Skills

• Multi-tasker who can provide excellent customer service.
• Proficient with technology and an ability to assist others in its utilization.
• Strong communication, interpersonal, and customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Self-motivated with a strong desire to succeed in a performance-based environment.
• Comfortable using CRM systems, digital tools, and technology.
• Effective problem solver.
• Excellent verbal and written communication skills.
• Empathetic and patient personality.
• High level of comfort with product presentation and sales.
• Able to manage multiple deadlines.
• Valid driver’s license and acceptable driving record.
• Ability to pass a pre-employment drug screen and subsequent random drug screens.