Commercial Account Manager

About the role

Around the clock support is available, but you can choose to work remotely or in the New York metro area. Reachdesk is a leading global B2B gifting and swag platform that helps companies create meaningful connections with prospects, customers, and employees. We integrate seamlessly with sales and marketing tech stacks and have offices in New York, London, and Lisbon. We're growing and are now hiring a Commercial Account Manager in the US.

Role description

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. You will be responsible for building strong, multi-threaded relationships across key stakeholders and decision-makers, driving upsell, cross-sell, and expansion opportunities, and leading renewal and commercial conversations. You will also lead strategic account planning and business reviews tied to customer priorities and measurable outcomes, identify customer challenges early, and work cross-functionally to solve them. Your goal is to grow long-term customer value by understanding each customer's business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

About the benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people

Compensation

Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. US Salary: $160,000 USD - $200,000 USD