Commercial Account Manager
About the role
Around the clock support, whether remote or hybrid, is available. Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees. We integrate seamlessly with sales and marketing tech stacks and are backed by a world-class team.
Role description
As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.
Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer's business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.
- Own retention, renewals, and growth across a portfolio of existing customers
- Build strong, multi-threaded relationships across key stakeholders and decision-makers
- Drive upsell, cross-sell, and expansion opportunities within existing accounts
- Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
- Lead renewal and commercial conversations, including pricing, terms, and negotiation
- Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
- Identify customer challenges early and work cross-functionally to solve them
- Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
- Maintain strong forecasting discipline and pipeline visibility across your book of business
- Represent Reachdesk with confidence and professionalism in executive-level discussions
About you
- 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
- Sales, SDR/BDR, or account executive experience strongly preferred
- Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
- Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
- Track record of creating pipeline and generating new opportunities within existing accounts
- Strong commercial judgment and problem-solving ability
- Prominent ability to build executive-level relationships across complex organizations
- Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
- Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment
About the benefits
- Competitive salary, stock options, and 401(k) matching program
- Dental, hearing, vision, and life insurance
- Flexible PTO
- A super collaborative working culture populated by innovative, fun, and dedicated people
Compensation
Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.