Commercial Account Manager

About the Role

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities.

Core Responsibilities (All Levels)

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships
• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy
• Affiliate with new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation
• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion
• Resolve billing discrepancies and support collections
• Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

• Account Associate (AA) (Non-Exempt) – Foundational
  Executes transactional and administrative tasks
  Supports workflows under close supervision
  Assists with submissions and policy processing
  Focused on accuracy, timeliness, and task completion
• Senior Account Associate (SAA) (Non-Exempt) – Intermediate
  Independently manage small or low-complexity accounts
  Tracks renewals and ensures timely processing
  Performs underwriting preparation and loss run analysis
  Evaluates and negotiates coverage/pricing
  Prepares proposals and binds coverage
  Provides guidance to junior staff
• Account Manager Associate (AMA) (Exempt) – Advanced
  Operates with minimal supervision and increased autonomy
  Manages full customer service lifecycle (billing, claims, coverage)
  Leads renewal strategy, negotiation, and execution
  Performs in-depth coverage analysis and advisory support
  Handles more complex accounts and escalations
  Demonstrates advanced technical expertise and leadership

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process)

• 30-Minute Phone Screen
• Online Assessments
• Interview(s)