Command Post Shift Lead - Part-time - Northern VA (VAXCOM)

About the role

Vaxcom Services LLC (a Parsons company) is seeking a part-time Command Post shift lead to support the program and personnel by leading, guiding, and mentoring a team in a fast-paced operational environment.

Responsibilities

• Supporting the program and personnel by operating and monitoring two-way radio systems, responding and relaying messages accurately and timely between field personnel and the command post.
• Maintaining radio traffic logs for both routine and emergency communications.
• Performing various administrative tasks including managing/organizing documentation, reports, and records with a high degree of accuracy; data entry to update information to associated databases; and coordinating & scheduling meetings, training sessions, and events.
• Providing operational support by assisting/coordinating/executing operational plans and activities in a changing environment.
• Supporting response efforts by following established protocols for emergency and routine communication, and related supporting documentation required for after action reviews.
• Providing timely updates and reports to supervisory personnel and Client leadership, escalating complaints/issues when appropriate.
• Coordinating and collaborating with other stakeholders on a regular basis to facilitate cohesive and efficient operations.
• Providing customer service by acting as the point of contact for internal and external inquiries, providing required information and data to Client leadership, and handling/resolving customer complaints/issues at the lowest level.

Requirements

• Bachelor's degree with at least 3+ years experience working in a security related field; or 5+ years security related experience with no degree.
• Experience working in a fast-paced, stressful environment requiring timely decision making and good judgment.
• Experience working as a team lead, shift supervisor, or a related leadership role whether formal or informal.
• Outstanding organizational skills with demonstrated ability to prioritize information/tasks quickly.
• Strong analytical skills to help facilitate timely decision making.
• Outstanding written, verbal, and briefing communication skills to present information to team members and Client leadership.
• Demonstrated ability to build and maintain effective relationships with stakeholders and customers in order to implement or change new and existing processes, procedures, and policies.
• Demonstrated ability to multi-task and manage issues with teammates.

Desired Skills

• 2+ years experience working in a command post or related emergency call center environment.
• Experience working with two-way radios and related technical communications equipment, including performing basic repairs and testing.
• 2+ years working in a formal supervisory capacity.
• Experience being the point of contact and providing various stakeholders and customers with up to date information and guidance.
• Ability to be proactive in identifying and resolving potential issues in advance of when they occur.
• Experience working in/with the IC.

Pay

The salary range for this position is $42.50 - $74.38 per hour.