Command Center Specialist

About the role

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. Core Scientific is a publicly trade company (NASDAQ: CORZ). We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. Our footprint consists of 11 data center campuses across seven states, housing advanced infrastructure for our customers. What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts. Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.

Responsibilities

• Monitor operational data, incidents, and system alerts while maintaining accurate communication and documentation across Command Center operations
• Monitor operational and business-impacting metrics related to power utilization, system performance, and digital asset operations
• Support operational incidents, service requests, and change activities across data center environments in accordance with established response and escalation procedures
• Escalate operational incidents, system alarms, and critical events in accordance with established operational procedures
• Document operational incidents and coordinate timely communication and escalation with cross-functional teams involved in incident response and recovery efforts
• Maintain accurate incident records, operational logs, and shift documentation to support operational visibility and reporting requirements
• Provide timely operational updates and situational communications to leadership and cross-functional teams during operational events
• Coordinate with on-site teams during emergency events and operational disruptions to support response activities and maintain operational continuity
• Manage multiple operational tasks, incidents, and escalations simultaneously within a fast-paced 24/7 environment
• Support continuous improvement initiatives by identifying operational gaps, following established procedures, and contributing to SOP enhancements and operational efficiency efforts
• Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization
• Performs other duties as assigned

Qualifications

• Associate degree in a related field or 3 years of relevant data center, Command Center, or operational support experience required
• Experience with operational monitoring, incident response, and infrastructure event coordination within a data center or Command Center environment required
• Understanding of data center operations, critical infrastructure environments, and operational support processes preferred
• Understanding of ITIL service delivery concepts, preferred
• Strong verbal and written communication skills, required
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Experience with operational collaboration, monitoring, and ticketing platforms such as Slack, Confluence, Ignition, and CMMS systems preferred

Schedule

• This is a full-time role with openings on both day and night shifts
• Position requires nights, weekend, and holiday coverage in a 24/7 operational environment
• 12HR SHIFTS (3 days on, 4 days off; 4 days on, 3 days off)

Reports To: Manager, Command Center

Location: On Site

Travel: Minimal travel may be required as needed.

Work Environment: This job typically operates in a professional office environment and routinely utilizes standard equipment, including laptop computers and smartphones. This role may also travel to data center sites, and the work environment at a data center may contain loud noise, construction, and other operational elements

Physical Demands: Able to meet physical requirements of the job, such as working on ladders, racking heavy servers (up to 50 lbs.)

Supervisory Experience: No