Comm/Neighborhood Library Mgr
Position Summary
The Community/Neighborhood Library Manager serves as an innovative leader who ensures a high standard of public service while stewarding a dynamic, collaborative team. This position is responsible for overseeing the daily operations of a branch of the Charlotte Mecklenburg County Library System (CML). This role includes supporting and developing staff, managing facility operations, partnering with a community of leaders to assess and meet community needs, aligning with CML's mission to improve lives and build a stronger community.
Essential Functions
Lead the continued development of services and programs, including outreach, which reflect the evolving needs of a diverse community and align with system-wide program plans. Champion innovation by seeking new, creative and effective initiatives to serve the community.
Utilize demographic data and community input to ensure programming and services are relevant, inclusive, and equitable. Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
Serve as a liaison between senior leaders and branch staff, regularly reporting relevant branch successes, trends, and challenges. Develop leadership capacity among a larger staff and foster a culture of excellent performance, collaboration, inclusivity, accountability, and continuous learning by intentional staff engagement, performance management, and coaching.
Successfully lead through organizational and operational change by maintaining a positive culture and providing guidance and support. Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources strategically and responsibly. Serve as a primary point of contact for resolving complex customer service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff. Facilitate regular branch all-staff meetings and individual staff check-ins.
Library Innovator
Build strategic partnerships with educational institutions, workforce development agencies, nonprofit and cultural organizations to expand CML’s community impact.
Library Leader
Develop leadership capacity among a larger staff and foster a culture of excellent performance, collaboration, inclusivity, accountability, and continuous learning by intentional staff engagement, performance management, and coaching.
Oversee operations in a complex, higher-capacity facility including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources strategically and responsibly.
Serve as a primary point of contact for resolving complex customer service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff. Facilitate regular branch all-staff meetings and individual staff check-ins.
Library Collaborator
Work collectively with peer library managers, staff, and program presenters to deliver exceptional programming and experiences for all ages. Participate in system-wide strategic initiatives.
Build and sustain strong partnerships within an expansive, wide-reaching community to foster community engagement and offer innovative, diverse programming.
Advocate for CML’s mission as a partner in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.
Minimum Qualifications
Experience: Minimum of five years of varied and increasing library and leadership experience.
Education: Master’s degree in Library Science from an ALA-accredited institution. Combination of relevant education and relevant experience accepted?
Licenses And Certifications: NC Public Library certification required or must be obtained within 12 months of hire.
Preferred Qualifications
Successful, high-level supervisory and management skills within a public library system
Department Supervisor experience with 5 or more direct reports
Experience working with patrons of different cultural and socioeconomic backgrounds
Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources
Demonstrated ability to lead through change, inspire innovation, and align with strategic goals
Prominent project management skills
Strong commitment to excellent customer and community service
Proven ability to develop staff leadership skills and abilities