Comfort Advisor

At Sierra Air Conditioning, Heating & Plumbing, we've built a reputation as one of Southern Nevada's most trusted residential HVAC and plumbing companies by delivering exceptional customer service, quality workmanship, and home comfort solutions for thousands of homeowners throughout the Las Vegas Valley. We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions that improve comfort, efficiency, and peace of mind. This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close. If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team. What You'll Get Compensation & Benefits Training Pay: $20.00–$25.00 per hour (DOE)Transition into uncapped performance-based commissionPerformance bonuses, incentives & SPIFFsMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off Employee Assistance ProgramCompany-paid Life InsuranceEmployee Discounts on Services Tools & Support Company vehicleCompany phone & iPadServiceTitan softwareCompany-provided uniformsDedicated parts departmentParts runners to keep you productive in the fieldFully stocked warehouseMarketing-generated leadsOn-site training facility with hands-on learning labsLeadership support and coaching Growth & Development Comprehensive in-house sales and HVAC trainingRide-alongs and mentorshipSales coachingLeadership development opportunitiesLeadership and sales trainingOngoing product and financing educationPersonal and professional development resources Career Growth Senior Comfort AdvisorSales TrainerSales ManagerSales LeadershipOperations Leadership Team & Culture High-performance, team-oriented cultureCompany events and celebrationsTeam lunches and recognition programsClean, professional work environmentYear-round career stabilityStrong operational, installation, and marketing support The Role (What You'll Own) This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, indoor air quality, and energy efficiency. You Will Conduct professional in-home comfort consultationsEvaluate customer needs and recommend customized HVAC solutionsBuild trust through education, honesty, and professionalismDeliver an exceptional customer experience from consultation through installationCreate long-term relationships that generate referrals and repeat business Key Responsibilities Sales & Customer Experience Conduct in-home consultations to evaluate homeowners' comfort needsRecommend HVAC systems, indoor air quality products, and comfort solutionsEducate customers on equipment options, warranties, maintenance plans, and financingPresent financing options and explain available programsBuild trust through honest recommendations and exceptional communicationDeliver a five-star customer experience throughout the sales processFollow up with customers to ensure satisfaction and answer questionsGenerate referrals through exceptional service Performance & Accountability Achieve individual sales goals while maintaining company standardsAccurately prepare proposals, estimates, and sales documentationMaintain organized customer records using ServiceTitanManage daily appointments efficientlyContinuously improve through coaching, training, and performance feedback Standards & Consistency Represent Sierra Air Conditioning & Plumbing professionally at all timesMaintain product knowledge on HVAC systems, IAQ products, accessories, and financing programsFollow all company sales processes and proceduresMaintain accurate documentation and customer communicationUphold company values through honesty, integrity, and professionalism Team Collaboration Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and OperationsMaintain strong communication with leadership and support teamsAssist in achieving departmental and company goalsPromote a positive, collaborative team culture What We're Looking For Required Qualifications 21 years of age or older (insurance requirements)Valid driver's license Background check and pre-employment drug screen (including marijuana)Previous sales experience, preferably in HVAC or home servicesStrong communication, presentation, and relationship-building skillsCustomer-focused with a consultative sales approachStrong organizational and time management skillsComfortable using technology, tablets, and CRM softwareAbility to manage multiple appointments while maintaining exceptional customer service Preferred Qualifications 2+ years of Comfort Advisor experience3+ years of HVAC industry experienceExperience using ServiceTitanKnowledge of residential HVAC systemsKnowledge of indoor air quality productsExperience presenting financing optionsProven track record of meeting or exceeding sales goals What Makes Someone Successful Our Top-performing Comfort Advisors Are Customer-focusedRelationship buildersExcellent communicatorsHonest and trustworthySelf-motivatedCompetitive yet team-orientedOrganized and disciplinedCoachableDriven to continuously improvePassionate about helping homeowners Performance Expectations Success In This Role Is Measured By Sales performanceClosing percentageAverage ticket valueCustomer satisfactionFinancing utilizationAppointment conversionServiceTitan documentation accuracyReferral generationProfessionalism and teamwork Why Sierra? At Sierra Air Conditioning, Heating & Plumbing, we don't just sell HVAC systems—we build relationships and improve lives. Our Comfort Advisors receive high-quality leads, ongoing coaching, industry-leading training, and the tools needed to maximize their success. If you're looking for a company that invests in your growth, rewards your performance, and provides unlimited earning potential, Sierra is the place for you. Important This is a customer-facing sales position. Professionalism, communication, integrity, and relationship-building are essential. You will be expected to educate homeowners, provide honest recommendations, present customized comfort solutions, and deliver an exceptional customer experience while achieving performance goals. Success in this position comes from accountability, consistency, technical knowledge, and a genuine desire to help customers make the best decision for their home. Experience Comfort Advisor: 2+ years (Required)HVAC Industry: 3+ years (Preferred) License/Certification Valid Driver's License (Required) Benefits 401(k)401(k) Company MatchMedical InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time OffCompany VehicleCompany PhoneiPad/TabletServiceTitan SoftwareEmployee Assistance ProgramProfessional Development AssistanceLeadership TrainingUniform ProgramGas CardParts Runner SupportYear-Round WorkPerformance BonusesSPIFFs & Sales Incentives Work Location: In Person – Las Vegas, Nevada