Com Mgr Urg Response Team

About the role

The Community Manager - Urgent Response Team (CMURT) is a key position within The Michaels Organization, traveling to assigned multifamily communities to oversee daily operations and manage all aspects of property management.

Responsibilities

• Oversee the management, direction, training and safety of all employees assigned to the property or properties under his/her control.
• Audit critical or emergency situations, make calm and sound business judgments, and respond to situations when management support is not immediately available.
• Coordinate and oversee hiring (for open positions approved by the Regional Property Manager), training, completing and conducting performance evaluations for all staff at the property, recommending salary increases and counseling, disciplining and terminating employees under his/her direct control in accordance with company policy.
• Establish schedules and assign staff for office work as well as routine and emergency work.
• Approve and schedule paid and unpaid time off requests from staff.
• Train staff in safe operating procedures, and accurately report all accidents and emergency situations to appropriate personnel.
• In consultation with the Leasing & Marketing Department, create, design and execute marketing campaigns for leasing of rental units, including promotions, tours of property and rental units.
• Prepare, process, modify and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions affecting leasing and operations, and make adjustments to the business and marketing models to ensure the Company remains competitive and in compliance with applicable federal and state laws.
• Ensure that all residents living in the community(ies) meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Address any non-compliant issues swiftly and appropriately.
• To the extent directed by the RPM/RVP/SVP, assist in preparation and implementation of the annual budget and maintain accurate financial records for the property, including daily bank deposits and control of the cash accounts at the property.
• Maintain vacancy information reports as required by corporate, investors and monitoring agencies.
• Supervise any outside contractors working on the property.
• Perform physical needs assessment, negotiate contracts with vendors, and ensure work is completed by the agreed upon deadline.
• Participate in and direct office and maintenance staff regarding all move in/out and agency inspections and inspection processes.
• Meet and work with residents, resident organizations and resident services providers to address issues, make improvements, and maintain positive relations.
• Adhere to all Michaels Accounting and Operations directives, policies and procedures.
• Continually inspect property recording deficiencies, making improvements and taking any required actions according to Company guidelines.
• At the determination of the RPM/RVP/SVP, obtain all certifications or licenses that are required by the company, state or agencies within the first year of employment.
• Remain current on and compliant with all laws and policies affecting the leasing of the property and all required certifications.
• Initiate, follow-through with and process for approval/execution of service, maintenance and capital needs contracts.
• Initiate purchase orders, as needed, for goods, supplies, services and vendors/contractors.
• Receive, review and process site invoices for payment.

Qualifications

• Two or more years’ experience with multifamily housing management, preferably with experience of direct supervision of other employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Tax Credit, Section 8 and/or Public housing experience preferred.
• High School Diploma or equivalent required.
• Two or more years of college preferred.

Benefits

We offer a comprehensive benefits package including Medical, Dental, Vision, prescription, etc., generous paid time off, a 401(k) plan with a company match, and the Michaels Employee Scholarship Program for your children. We also provide professional development opportunities and a supportive team-oriented environment.

Pay

$65,000 - $70,000 annually

Schedule

Nearly 100% remote assignments and related travel are required and expected.