Com Mgr Urg Response Team

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Community Manager - Urgent Response Team (CMURT), directed by the Senior or Regional Vice President, travels to assigned multifamily communities and remains onsite until permanent management is restored. They oversee daily operations to ensure properties are well-maintained and financially responsible, according to Michaels standards. The CMURT manages all aspects of property operations, including leadership of staff, budgetary control, general administration, property maintenance, unit leasing and collections, financial and administrative reporting, resident relations, and control of financial resources and assets.

Responsibilities

• Oversee the management, direction, training, and safety of all employees assigned to the property or properties under their control.
• Assess critical or emergency situations, make calm and sound business judgments, and respond when management support is not immediately available.
• Coordinate and oversee hiring (for open positions approved by the Regional Property Manager), training, performance evaluations, salary increases, and disciplinary actions, including termination, in accordance with company policy.
• Establish schedules and assign staff for office work as well as routine and emergency work; approve and schedule paid and unpaid time off requests.
• Train staff in safe operating procedures and accurately report all accidents and emergency situations to appropriate personnel.
• Create, design, and execute marketing campaigns for leasing rental units, including promotions, property tours, and unit showings, in consultation with the Leasing & Marketing Department.
• Prepare, process, modify, and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions affecting leasing and operations; adjust business and marketing models to remain competitive and compliant with applicable federal and state laws.
• Ensure all residents meet compliance and eligibility requirements as established by local, state, and/or federal agencies; address non-compliant issues swiftly.
• Assist in preparation and implementation of the annual budget; maintain accurate financial records, including daily bank deposits and cash accounts.
• Maintain vacancy information reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors working on the property; perform physical needs assessments, negotiate contracts, and ensure work is completed by agreed-upon deadlines.
• Direct office and maintenance staff regarding move-in/out and agency inspections.
• Meet and work with residents, resident organizations, and service providers to address issues, make improvements, and maintain positive relations.
• Adhere to all Michaels Accounting and Operations directives, policies, and procedures.
• Continually inspect property, record deficiencies, and take required actions according to Company guidelines.
• Obtain all certifications or licenses required by the company, state, or agencies within the first year of employment.
• Remain current on and compliant with all laws and policies affecting property leasing and required certifications.
• Initiate, follow through with, and process service, maintenance, and capital needs contracts for approval and execution.
• Initiate purchase orders for goods, supplies, services, and vendors/contractors.
• Receive, review, and process site invoices for payment.
• Perform all other duties as assigned.

Requirements

• Two or more years’ experience with multifamily housing management, preferably with direct supervision of employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Tax Credit, Section 8, and/or Public Housing experience preferred.
• High School Diploma or equivalent required; two or more years of college preferred.
• Must complete any additional program training/testing as mandated after hiring.

Skills

• Professional appearance and ability to resolve conflicts professionally.
• Must be able to travel regularly; remote assignments and related travel will constitute nearly 100% of working hours.
• Excellent organizational skills, attention to detail, and ability to maintain accurate, timely financial records.
• Must possess a valid driver’s license, an acceptable driving record, and (in most cases) an operable vehicle.

Working Conditions

• Primarily an office environment, but requires ability to meet residents in their units, show units to potential residents, and inspect the property, often in multi-story facilities (includes climbing stairs).
• May work around cleaning solvents, paint fumes, and landscaping chemicals.
• Evening and weekend work; travel for extended periods is required and expected.

Pay

$65,000 - $68,000 annually.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for children of employees.
• Professional development opportunities.
• Team-oriented company culture where all are welcome.