COM Manager

About the role

The COM Manager is responsible for all aspects of the Change of Occupancy Maintenance (COM) process. This role is responsible for accurate data entry into the Company's system of record software, planning and scheduling both internal and contracted work, seamless coordination with the property management team for move-in and move-out of residents, and achieving all financial and performance metrics.

Responsibilities

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance to include negotiation of trade contracts, service agreements, and their quality.
• Develops scopes of work.
• Creates Purchase Orders in accordance with HMC policy.
• Ensures that all vendors meet HMC insurance requirements before any work is performed unless approved in accordance with HMC policy.
• Ensures the timely payment of HMC contractors upon completion of their work that meets HMC expectations.
• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delay timely resident move-ins or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Conducts various inspections to ensure HMC standards of COM quality and timeliness are met.

Qualifications

• High School Diploma or GED (or equivalent) required
• 1-3 years staff supervisory experience required
• 1-3 years of Property Management experience and highly proficient, demonstrated use of property management software (Yardi) required
• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance, and 5 or more years’ experience in building maintenance.
• Advanced degree of leadership, integrity, and management skills.
• Proven ability to meet deadlines, goals, and problem solve.
• Highly proficient, demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines, and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors, and peers.
• Must be detail-oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail-oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• Valid driver's license required

Pay

The hiring rate for this position is $73,772.00, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!