COM Manager

Responsibilities

• Accurate data entry into the Company's system of record software.
• Planning and scheduling both internal and contracted work.
• Seamless coordination with the property management team for move-in and move-out of residents.
• Achieving all financial and performance metrics.
• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance.
• Negotiation of trade contracts, service agreements, and ensuring quality of work.
• Develops scopes of work.
• Creates or approves Purchase Orders in accordance with HMC policy.
• Ensures vendors meet HMC insurance requirements before any work is performed.
• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Reviews and updates any completed or planned work daily in Yardi and other HMC platforms.
• Communicates adjusted timelines to both internal and external leaders as required.
• Reviews all reports to ensure data entry information is accurate and consistent with HMC policy.
• Identifies inefficiencies in the COM process that delay timely resident move-ins or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Schedules and ensures availability of parts and materials to meet timelines.
• Conducts various inspections to ensure HMC standards of COM quality and timeliness are met.

Qualifications

• High School Diploma or GED (or equivalent).
• 4-6 years experience in building maintenance.
• 1-3 years supervisory experience.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Proven ability to meet deadlines, goals, and problem-solve.
• Demonstrated use of property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors, and peers.
• Detail-oriented and able to work within specified deadlines.
• Reliable and dependable attendance and punctuality are essential for this position.
• Basic understanding of safety practices.
• Requires daily use of technology platforms.
• Valid DL NUMBER - Driver's License, Valid and in State required.