Collision Repair - General Manager

About the role

A unique blend of independence, excitement, growth opportunities, and a supportive, employee-centric work culture.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Assume full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.
• Provide leadership, management, and oversight to all center personnel, including hiring, training, developing, coaching, and promoting team members, as well as managing compensation and discipline.
• Prepare and administer an annual operating budget for the body shop.
• Ensure all personnel and team members understand all key performance indicators (KPIs) and are given the proper training and support to meet or exceed all KPIs consistently.
• Establish and maintain good working relationships with insurance adjusters.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Provide fair estimates on costs and time required for bodywork.
• Follow up on vendor service and performance.
• Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintain high-quality service repairs and minimize comebacks.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Check quality of completed work.
• Handle customer complaints immediately with a great sense of urgency.
• Prepare final billing for completed repair orders.
• Control accounts receivables for body repair work.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations, such as hazardous waste disposal and OSHA Right-to-Know, and provide necessary training.
• Ensure that proper safety equipment is available and being used properly.
• Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
• Monitor the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
• Keep abreast of new equipment and tools available and recommend purchases.
• Attend managers' meetings.
• Maintain professional appearance.

Requirements

• High school degree or equivalent experience required.
• Bachelor’s degree preferred but not required.
• Valid driver’s license.
• Minimum of 3 years of management experience in the collision repair industry.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.