Collision Repair Estimator

Position Responsibilities

• Greet customers in a friendly, professional, and welcoming manner
• Manage insurance claims, including documentation, photo estimating, supplements, and communications
• Perform complete repair planning and blueprinting to ensure accurate, efficient repairs
• Collect, verify, and update all customer and vehicle information
• Write accurate estimates using CCC One in compliance with insurance guidelines
• Utilize the ROME management system (training provided if needed)
• Work closely with technicians, parts vendors, and insurance adjusters to ensure timely approvals
• Submit and negotiate supplements effectively and promptly
• Monitor repair progress to ensure cycle-time and quality standards are met
• Clearly document the repair process using computerized notes
• Communicate proactively with customers throughout the entire repair process
• Educate customers on repairs and sell value-added services when appropriate

Requirements

• Experience working insurance claims; Progressive Insurance claims experience strongly preferred
• Strong understanding of DRP procedures and insurance estimating standards
• Experience with the full repair planning / blueprinting process
• Minimum 3 years of collision repair estimating or industry-related customer service experience
• Proficiency with CCC One estimating software
• Ability to manage multiple repairs in a fast-paced environment
• Strong communication, negotiation, and organizational skills
• Valid driver's license with clean driving record
• I-CAR certifications are a plus
• Quality-focused, dependable, and team-oriented mindset