Collision Market Manager

At Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

About the role

The Market Manager is responsible for the operation and results of multiple locations within a designated area, including operations, internal and external development, business relationships, customer satisfaction, and profitability. This role provides leadership and mentoring to all direct reports and leads their team effectively and efficiently across 10 locations in the Grand Rapids market.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with individual locations’ General Managers.
• Monitor capture rates to ensure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring reporting employees understand the company mission to WOW every customer and be the best.
• Ensure staff follows standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Act as the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, and train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team-building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve external growth of the assigned market and meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop, and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Requirements

• Minimum of five years in the collision repair industry.
• Minimum of three years of management experience.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Skills

• Ability to read and understand financial statements.
• Extensive estimating experience.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Pay

$130,000 - $150,000 annual