Collision Estimator - Central Houston Nissan

About the role

The Collision Estimator position is a dynamic role often tasked with multiple responsibilities through the day. This includes writing detailed estimates, handling insurance claims and communicating to clients.

Responsibilities

• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage
• Estimates cost of labor and parts to repair or replace damaged items
• Help manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors

Qualifications

• High school degree

Skills

• Proven customer support experience or experience as a client service representative
• Prior estimating experience is required
• Insurance claims handling experience
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively