Longo Toyota Collision Center Estimator

About the role

We are looking for a dynamic individual that can thrive in a demanding and fast-paced environment. The Collision-Repair Estimator (Front-end) is responsible for appraising vehicle damages and preparing preliminary detailed repair estimates, including managing workflow of vehicle repair.

Responsibilities

• Manage the repair process for each assigned vehicle from initial drop-off through delivery, ensuring minimized cycle time, adherence to promised completion dates, and maximum shop efficiency while achieving production objectives set by management.
• Conduct the initial meeting with guests at drop-off, thoroughly examine and map all structural, body, mechanical, and interior damage, photograph vehicles during check-in, and create repair orders to initiate the repair process.
• Prepare detailed preliminary repair estimates, including labor and parts costs; determine feasibility of repair versus replacement of components such as bumpers, fenders, and doors; evaluate repair practicality compared to pre-accident market value; prepare and submit initial estimates, including AAA files as required.
• Submit estimates to insurance adjusters to ensure proper claim processing; follow up as needed to maintain workflow momentum and ensure receivables remain current; partner with the Office Manager to confirm payments are verified and received prior to vehicle release.
• Maintain and manage repair workflow throughout production, providing updates to guests during pre-teardown and active production phases, addressing parts concerns promptly, and ensuring repairs progress according to schedule.
• Serve as the secondary point of contact assisting back estimator for guest follow up and communication on the repair process, insurance procedures, motorist rights, repair techniques, safety considerations, and vehicle value impact; obtain necessary authorizations and respond to inquiries via phone, internet, and in person.
• Provide frequent repair status updates and document all communication accurately in the CCC system, including production milestones, parts status, and timeline expectations.
• Perform quality control inspections on completed repairs, including post-wash inspections, prepare final paperwork, and personally deliver the completed vehicle to the guest to ensure satisfaction and a positive experience.
• Train and mentor assigned Estimator Apprentice; maintain high ethical standards, professional appearance, and complete additional administrative duties as directed by CRC Management.

Requirements

• A high school diploma or equivalent.
• A minimum of five (5) years’ experience in appraising vehicle damage.
• Knowledge of automotive repair and paint required; Bureau of Automotive Repair rules and regulations.
• Mathematical principles (adding, subtracting, dividing, multiplying, and percentages).
• Ability to operate manual transmissions.
• Inspect vehicles to identify the cause of errors or other problems or defects.
• Coordinate activities with other employees.
• Pay attention to detail.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Read and comprehend instructions and information in the English language.
• Work well with the public.
• Communicate in a professional manner on the phone, internet and in person.
• Use standard office equipment.
• Valid driver’s license and maintain an acceptable and safe driving record.

Qualifications

• Frequent required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to lift up to 25-50lbs (e.g. bumpers, parts, tools).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Customer service orientation.
• Technical knowledge of automotive repair.

Benefits

• 401k with a generous Company match.
• Vacation (accruals earned on Full Time or Part Time status).
• Vision, dental, and medical care benefits available to any team full time team member.
• Team member referral bonus program.
• Tuition reimbursement.
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more.
• Development and growth opportunities.
• Free Employee Parking.
• On-site gym, free of charge to team members.

Pay

Per California Minimum Wage, wages include Base Hourly Rate of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule

Our CRC Team gets to work with incredible individuals and by working for Longo, you would be surrounded by only the best!