Collision Center Estimator 2026

Job Summary

Provides World Class Customer Service Experience to all Banks customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer and insurance partners throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) customers throughout the repair process.

Responsibilities

• Participate in developing a proper repair plan for each vehicle
• Prepare estimates in accordance with Insurance partners and company guidelines
• Maintain and execute a timely repair schedule before, during, and after completions of repairs
• Communicate supplements to customers and insurance companies on the same business day as written
• Consult with management regarding new procedures and equipment in the industry

Qualifications

• Prior Collision or Insurance company estimating experience preferred
• Ability to multi-task
• Excellent customer service
• CCC1 estimating experience preferred
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver’s license
• Able to learn new technology and research OEM repair procedures