College Intern - Data Center Operations

About the role

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service, consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Responsibilities

• Maintain IT systems and respond to error messages signaling malfunctions in communications of software and/or hardware according to documented procedures.
• Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service, demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone and determine appropriate course of problem escalation as required.
• Perform detailed inventory tracking procedures of data center IT assets.

Requirements

• Basic information technology knowledge such as infrastructure, network topology, or help desk support.
• Minimum 15 hours per week, up to a maximum of 40 hours per week.

Qualifications

• Preferred requirements include familiarity with:
• Critical thinking and problem solving.
• Microsoft Office (Excel, Word), Outlook, Exchange
• Windows Operating System
• Internet Explorer, to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Batch processing

Additional Information

Data Center Operations operates seven days a week, 24 hours a week, including weekends.

Additional Requirements and Qualifications

• Hybrid Workplace: SRP currently offers a hybrid workplace, allowing employees whose jobs can be performed remotely to telework up to three days per week.
• Drug/Alcohol Policy Statement: To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment.

Additional Information

SRP currently does not sponsor H1B visas, OPT, or other employment-related visas.