College Assistant - Office of Institutional Advancement and Communications

About the role

The Graduate Center of the City University of New York (CUNY) is the focal point for advanced teaching and research at CUNY, the nation's largest urban public university. The Office of Institutional Advancement and Communications is seeking a College Assistant to support digital media and analytics under the supervision of the Director of Digital Media. The role focuses on website analytics, reporting, and data analysis to inform digital strategy for the institution. This is a part‑time, hourly position (20 hours per week, up to 1,040 hours per fiscal year) with a hybrid work schedule (on‑site and remote, expected in‑person 80% of work time).

Responsibilities

• Perform routine clerical work: answer and attend telephone calls; maintain records; operate office machines (e.g., copier); sort and distribute mail; issue keys and identity cards; act as messenger; type letters, memoranda, charts, and similar materials.
• Act as cashier.
• Assist in statistical or research activities: collect and compile data, code data for computer entry, perform data entry, run computer reports.
• Perform clerical library work: sort and shelve books, perform data entry into library systems, bind books and periodicals.
• Assist in instructional programs: tutor and assist students in reading and mathematics; assist in speech and hearing therapy; provide musical accompaniment; distribute and collect physical education equipment.
• Enter and maintain departmental records: inventory control, rosters, directories, schedules.
• Operate computers, software, and other electronic equipment as assigned.
• Pull and compile regular website analytics reports (monthly, semester, annually) using Google Analytics.
• Monitor Google Search Console for search performance trends and possible issues.
• Build and maintain reporting dashboards on Looker Studio to help internal stakeholders understand website performance metrics.
• Conduct periodic website content audits, identifying low‑traffic pages, outdated content, and broken links.
• Identify trends in user behavior, search queries, and content performance.
• Assist with campaign tracking when necessary.
• Prepare summaries of findings and recommendations.
• Collaborate with web, design, editorial, and other stakeholders to translate data insights into actionable items.
• Handle other special projects and related duties as assigned.

Requirements

Minimum Qualifications: Must demonstrate sufficient skills to perform the duties of the assigned tasks.