College Admissions Specialist

About the role

The College Admissions Specialist (CAS) plays a critical role in creating a welcoming, accessible, and coordinated One Front Door enrollment experience for prospective and newly admitted students. Reporting to the Senior Director of Enrollment Strategy & Services, the College Admissions Specialist serves as an initial point of contact and enrollment navigator for individuals exploring Curriculum, Continuing Education, and College & Career Readiness opportunities at Davidson-Davie Community College.

Responsibilities

• Maintain current knowledge of the College's enrollment processes, programs, services, and student pathways, including Curriculum, Continuing Education, and College & Career Readiness opportunities.
• Serve as a One Front Door enrollment resource by helping prospective and newly admitted students understand their options, identify the appropriate pathway, and determine their next steps.
• Provide accurate general information regarding admissions, financial aid, residency determination, student records, registration, orientation, academic programs, continuing education offerings, and available student support services.
• Assist students with accessing and completing the College's One Application and other enrollment-related forms and processes.
• Support Continuing Education and College & Career Readiness students who enter through an approved Fast Track process without requiring them to return to the One Application unnecessarily.
• Collect, review, process, and accurately enter student applications, transcripts, test scores, residency information, and other enrollment documents in the appropriate College systems.
• Review applications and enrollment records for completeness, identify missing information or barriers, communicate required next steps to students, and escalate complex issues to the appropriate department.
• Assist students in navigating the North Carolina Residency Determination Service process while referring residency classifications, appeals, and other specialized matters to the appropriate resource.
• Provide technical assistance to students using enrollment-related technology, including the College application, student portals, document-upload tools, and other approved systems.
• Use Slate and other College systems to document student interactions, update records, track enrollment progress, communicate next steps, and support coordinated outreach.
• In partnership with the Senior Director, Assistant Director, and other designated staff, identify needed updates to Slate communications, forms, workflows, student records, and enrollment resources.
• Communicate with students through appropriate channels at targeted stages of the enrollment cycle and provide timely follow-up to help students move from inquiry through enrollment.
• Provide warm handoffs to College departments by explaining the referral, connecting the student to the appropriate office or individual, and documenting the interaction when appropriate.
• Monitor and respond to assigned admissions email accounts and communication queues, including inquiries related to transcripts, test scores, application errors, missing documents, and enrollment next steps.
• Support enrollment services projects, student outreach campaigns, recruitment and onboarding activities, and other initiatives designed to increase student access, enrollment, and persistence.
• Provide cross-functional support to the Contact Center and other One Front Door service areas as assigned.
• Deliver responsive, welcoming, student-centered service through in-person, telephone, email, text, virtual, and other approved communication methods.
• Maintain the confidentiality, accuracy, integrity, and security of student information and records in accordance with FERPA, College policies, and applicable state and federal requirements.
• Participate in ongoing cross-training and professional development to maintain consistent knowledge across enrollment pathways, systems, procedures, and student services.
• Identify recurring student questions, enrollment barriers, and process concerns and share observations with leadership to support continuous improvement of the One Front Door experience.
• Perform other duties as assigned that support the mission, vision, values, and enrollment goals of Davidson-Davie Community College.

Minimum Qualifications

• Associate's degree from a regionally accredited institution
• One to two years of experience in admissions, enrollment services, student services, workforce development, customer service, case management, community-based services, or a related area. Experience may be gained in higher education, K-12 education, workforce development, nonprofit, government, or other service-oriented settings.

Preferred Qualifications

• Bachelor's degree from a regionally accredited institution
• Experience with Colleague/Datatel
• Proficiency in Customer Relationship Management (CRM) software or relevant experience utilizing CRM systems.
• Fluent Spanish speaking and writing skills

Work environment

A climate controlled, contact center environment - filled with amazing people, incredible students and career opportunities.