Collector - WFI

About the role

Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Our Internal Sales Representatives are individuals with the vision and dedication needed to assist our current and future dealer partners to sell more cars and trucks by financing more customers. We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. Our Account Representative assists customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due. The Account Representative is expected to be comfortable in dealing with challenging situations while proactively providing options or solutions to prevent or resolve delinquent accounts. Being part of our Accounts Team includes training to ensure you are equipped with proper knowledge and enough skills to perform the role, support and encouragement to raise questions, career progression focus, and internal promotion preference.

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Qualifications

• High School graduate (diploma required, or equivalent)
• At least 2 years of experience in unsecured or sub-prime auto finance collections
• Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams

Skills

• Knowledge of Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account