Collector I

About the role

Overview As a Collector I at United Community Bank, you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry-level position focuses on minimizing delays and problems while mitigating collection and legal expenses. Position is available in Knoxville, TN and Blairsville, GA.

Responsibilities

• Customer Communication: Engage with customers via letters, phone calls, and emails to schedule repayments.
• Loan Collection: Ensure the collection of all assigned consumer loans, meticulously documenting all efforts in the SHAW Collection System.
• Support Commercial Loans: Assist in the collection of commercial loans as needed.
• Documentation: Thoroughly document all customer interactions and update customer information in Navigator.
• Repossession Assistance: Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.
• Account Research: Investigate customer accounts for payment corrections, late fees, and misapplied payments.
• Policy Adherence: Follow all United Community Bank policies and procedures with the utmost integrity.
• Training and Compliance: Attend required training on loan policies, departmental procedures, and relevant laws and regulations.

Requirements

• Strong time management and organizational skills.
• Understanding of applicable bank policies and procedures related to the collection process.
• Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).
• Excellent computer skills, including Microsoft Excel, Word, and email.
• Ability to multi-task and work independently.
• Detail-oriented with good verbal and written communication skills.
• Effective negotiation and interpersonal skills.
• Ability to meet performance goals under pressure.
• Problem-solving and decision-making abilities.
• Successful completion of in-house collection training and mentoring programs.

Skills

• Experience in the financial services or banking industry (preferred).
• Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd-Frank Act (preferred).

Pay

USD $32,146.00 - USD $45,185.00 /Yr.

FLSA Status: Non-exempt.