Collector

Full-time position with hours Monday – Friday 10:00am – 7:00pm, alternating Saturdays.

Responsibilities

• Manage a collection queue of approximately 50-100 delinquent accounts.
• Make approximately 35 collection calls per day to delinquent customers.
• Answer incoming calls as necessary.
• Document all conversations with delinquent customers thoroughly.
• Provide loss mitigation options and establish acceptable payment plans with delinquent customers.
• Process payments over the phone.
• Perform skip tracing responsibilities.
• Understand and adhere to all bank policies, laws, and regulations applicable to the role.
• Complete compliance training; follow internal processes and controls as required.
• Report all compliance issues, violations of law, or regulations in accordance with bank policies.
• Perform other job-related duties or special projects as assigned.
• Regular and reliable attendance is an essential function of this position.

Requirements

• Previous banking or collection experience preferred.
• Proficient in Microsoft Word, Excel, and financial software.
• Good math skills.

Skills

• Effective communicator and negotiator.
• Accurate and detailed.
• Organized and time-efficient.
• Composed in adverse situations.
• Independent and self-motivated.
• Problem solver.

Working Environment

• Primarily indoor work, moderate exposure to outdoor elements or hazards.
• Light work lifting and/or carrying up to 10 lbs. occasionally.
• Eligible for hybrid work-from-home opportunity under the work-from-home guidelines upon completion of onboarding.