Collector

About Securityplus Federal Credit Union

Since 1938, Securityplus Federal Credit Union has served members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing tools, resources, and guidance for reaching goals with confidence. Guided by CARES values—Collaboration, Agility, Respect, Excellence, and Spirit—we create meaningful connections and deliver exceptional service.

About This Role

We are seeking a Collector to manage past due loan products, including unsecured loans, vehicle loans, home equity, and credit cards, as well as negative deposit accounts. This role involves handling difficult conversations with members facing repossession, garnishment, or foreclosure, while adhering to Credit Union policies and regulations. The ideal candidate should have experience in collections and the ability to defuse tense situations.

Requirements

• Execute effective collections by leading efforts to recover payments from delinquent members through proactive communication and consistent follow-up.
• Post and transfer late payments and payments to negative deposit accounts, prepare and mail member correspondence, and keep member information current in the system.
• Maintain positive member relationships during the collection process by balancing empathy and professionalism.
• Handle high-pressure conversations with distressed members, including those facing repossession, garnishment, or foreclosure, using emotional intelligence and de-escalation techniques.
• Locate members and research accounts through skip tracing, pulling credit reports, using specialized software, and collaborating with third-party partners.
• Maximize recoveries by leveraging data-driven insights and member interactions to implement strategic solutions that reduce Credit Union liabilities and increase recoveries.
• Process required claims on loan products and assist members with account corrections.
• Deliver impactful results by continuously assessing members' financial situations, adapting repayment plans, and establishing sustainable agreements.
• Maintain accurate records, files, and reports on all collection activity and inform management of trends contributing to delinquent and charged-off loans.
• Ethically adhere to all applicable laws, regulations, and internal policies throughout the collections process.
• Stay informed of regulatory changes to ensure every step is ethical, compliant, and focused on protecting both the Credit Union and its members.
• Partner across departments and with third-party partners to address member needs, reduce financial losses, and enhance service effectiveness.

What You'll Bring To The Table

• A high school diploma or equivalent.
• Experience in collections, preferably within a credit union or financial services environment.
• Strong problem-solving skills with the ability to think critically and find workable solutions for members.
• Ability to hold difficult conversations with empathy and professionalism while achieving results.
• Preferred three (3) years of experience working in a collections department.
• Knowledge of collections laws and practices.

Physical Demands and Work Environment

The position involves typical office work such as using a PC, reviewing manuals and related office papers, using the telephone, fax, and photocopy machines. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.