Collector

About the role

Now Hiring: Collector

Responsibilities

• Contacts delinquent members by phone and mail, as well as any other means necessary and appropriate to collect monies owed.
• Advises and counsels on necessary actions and strategies for debt repayment.
• Takes appropriate action to bring the account current, including creating an individualized payment plan.
• Negotiates payment in full, payment plans, or settlement on the account.
• Maximizes the collection and/or recovery of Credit Union assets from delinquent or charged-off loans.
• Sets up and maintains accurate files and reports on all collections activity.
• Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
• Makes recommendations on ways to improve work processes.
• Analyzes the financial situation of delinquent borrowers and recommends recovery effort including the repossession of collateral when arrangements to bring the loan current are unsuccessful.

Requirements

• One year of related experience in collections or banking is required.
• A high school diploma or equivalent is required, or an equivalent combination of education and experience.
• Must have the ability to understand and communicate products, services, and regulations.
• Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required.
• Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team.
• Must be highly motivated, detail-oriented, organized, and skillful with time management.
• Efficient with multitasking, problem-solving, and practical application.

Qualifications

• Excellent written and verbal communication skills are required, including communicating clearly and concisely, managing difficult conversations, and diffusing upset members skillfully.
• Patience, active listening, and sound judgment are required.
• Ability to effectively negotiate and influence the actions of others.

Skills

• Microsoft Office
• Business applications
• Core system and other related software

Benefits

Competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Benefits

Details on benefits are not specified in this posting.