Collector

About the role

The Collector will carry out all collection activities for the credit union to minimize delinquency. The role involves working out of the St. Paul office, five days a week, with a Saturday rotation.

Responsibilities

• Carries out all collection activities for the credit union.
• Responds to all member and employee questions regarding collection accounts/items.
• Works to collect on all delinquent loans and accounts.
• Works with members to offer suggestions and/or future steps to remedy collection items.
• Obtains payment agreements for all past due loans and accounts and follows up when necessary.
• Handles all bankruptcy filings.
• Arranges for repossessions and other legal action as required.
• Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies.
• Assists in preparing delinquency reports and ensures accuracy of information.
• Handles the resolution of all credit reporting disputes.
• Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes.
• Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union.
• Maintains timely and regular attendance to meet member needs.
• Easily adapts to change and embraces new ideas.
• Models Blaze GPS core values and service expectations.
• Mets scorecard performance goals.
• Adheres to all current and/or future policies, procedures, and guidelines.
• Assumes all duties as assigned by management.

Requirements

• Minimum High School degree or equivalent.
• Minimum of one (1) to two (2) years' experience in collections.
• Experience in bankruptcy and debt restructuring preferred.
• Demonstrated Knowledge:
• Intermediate knowledge of collections best practices, procedures, and regulations.
• Intermediate knowledge of Microsoft Office a must.
• Physical Requirements:
• Ability to sit for long periods.
• Answer calls.
• Operate computer.
• Limited travel.

Qualifications

• Ability to interact/respond to members/staff politely based on a general 'script'; written communications are templated.

Skills

• Complies with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Exhibits Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back.

Benefits

• Low-cost medical (as low as $20 a paycheck).
• Dental insurance.
• Vision insurance.
• Quarterly bonuses.
• Generous vacation and sick time hours.
• Paid leave options.
• Up to 6% 401k contribution.
• Tuition reimbursement.