Collections Support Specialist

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, offers an exciting and rewarding career opportunity for a Collections Support Specialist to join our collaborative and dynamic Premium Accounting team in Buffalo, NY. We are rated A- (Excellent) with a stable outlook by A.M. Best and consistently recognized as a top employer and high-performing organization, including honors such as Best Places to Work in Western New York, Ward’s 50® top-performing property-casualty insurer, and America’s Most Reliable Companies.

About the role

The Collections Support Specialist provides crucial support to Premium Accounting and Collections by performing tasks related to the premium deposit process, including batching and keying deposits, while also assisting with collection activities. This role requires strong organizational, customer service, and computer skills to handle sensitive financial information and ensure accurate record-keeping.

Responsibilities

• Assist with the collection process by creating and maintaining client credit history files and managing accounts to ensure timely payments.
• Document collection activities, create reports, and maintain accurate records using computer systems and databases.
• Batch and key deposits as part of the deposit processing workflow.
• Prepare and process collection correspondence and assist with collection reporting and account referrals.
• Provide premium accounting administrative support, including keying policy transactions, printing and electronically filing daily bank statements and reports, and processing miscellaneous billing transactions.
• Handle telephone calls, email correspondence, and communication with insureds, agents, and collection agencies.
• Provide back-up support for other Premium Accounting positions as necessary.

Requirements

• Associate’s degree preferred or equivalent work-related experience.
• Prior administrative, accounting support, or collections experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Access).
• Strong organizational, record-keeping, and attention-to-detail skills.
• Excellent communication, customer service, and negotiation skills.
• Professional approach to handling sensitive financial information.

Schedule

Hybrid work schedule requiring two full days per week in the office, with flexibility to work remotely or onsite the remaining days.

Pay

Competitive pay scale with an estimated salary range of $20.00 - $26.00 hourly, based on leveling and geography. Includes an equity component.

Benefits

• Welcoming and positive work environment.
• Hybrid work schedule with flexible arrangements, including flex scheduling and summer hours.
• Outstanding collection bonus and company bonus programs.
• Generous paid time off package.
• Full benefits: Health, Dental, Vision, Life Insurance, Short Term Disability.
• 401(k) employer match of 100% up to 6% of annual contributions (immediately 100% vested).
• Tuition reimbursement.
• Additional company benefits.