Collections Specialist (Retail Collections)

About Stillman Law Office

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence. We are seeking motivated and results-driven Collection Specialists to join our Retail Collections team. This position offers an opportunity to build a rewarding career in a performance-based environment where strong communicators and skilled negotiators can significantly increase their earnings through bonus opportunities. The ideal candidate is self-motivated, goal-oriented, and thrives in a fast-paced environment while maintaining a commitment to customer service, compliance, and professional communication.

About the role

The Collection Specialist is responsible for managing a portfolio of consumer accounts and working with consumers to develop mutually beneficial resolution strategies. This role involves negotiating payment arrangements, resolving account issues, maintaining accurate account documentation, and achieving individual and team performance goals. Successful candidates will possess strong communication skills, sound judgment, and the ability to effectively manage multiple priorities in a production-driven environment.

Responsibilities

• Manage inbound and outbound communication efforts related to pre-judgment and post-judgment consumer accounts
• Negotiate payment arrangements and account resolution opportunities within established guidelines
• Utilize effective communication, negotiation, and conflict-resolution techniques to achieve positive outcomes
• Review account information and determine appropriate collection strategies
• Maintain accurate documentation of all account activity and consumer interactions
• Meet or exceed established daily, weekly, and monthly production goals
• Ensure all account activities are conducted in compliance with Firm policies, client requirements, and applicable federal and state regulations
• Provide professional and courteous customer service while addressing consumer inquiries and concerns
• Collaborate with team members and management to support departmental objectives and performance initiatives
• Contribute to special projects and perform other related duties as assigned to support departmental and Firm objectives

Requirements

Required Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Excellent negotiation and conflict-resolution abilities
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a high-volume environment
• Strong time-management and organizational skills
• Ability to work independently while contributing to a team-oriented environment
• Basic computer proficiency, including Microsoft Office applications

Preferred Qualifications

• Prior collections, customer service, call center, sales, account management, or financial services experience
• Experience working in a performance-based or goal-driven environment
• Experience negotiating payment arrangements or resolving customer account concerns
• Experience utilizing Cogent or other collections/account management platforms to manage account activity, document communications, and support collection efforts

Skills & Abilities

• Strong negotiation and persuasion skills
• Professional communication and relationship-building abilities
• Goal-oriented and self-motivated mindset
• Excellent problem-solving and critical-thinking skills
• Ability to remain professional during challenging conversations
• Strong organizational and follow-through skills
• Adaptability and willingness to learn
• Commitment to compliance, customer service, and operational excellence

Pay

Hourly Rate: $17.00 - $20.00 per hour, based on experience and qualifications

Performance-Based Bonus Program

Potential Annual Earnings: $50,000 - $110,000+, based on production and performance

Schedule

• Full-Time
• Monday through Friday
• Standard business hours are generally 8:00 a.m. to 5:00 p.m
• One scheduled evening shift per week (Monday, Tuesday, or Wednesday), generally 11:00 a.m. to 7:00 p.m

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• 401(k)
• Paid time off (PTO)
• Opportunities for professional growth and advancement
• Collaborative and team-oriented work environment

Pre-Employment Requirements

Employment is contingent upon successful completion of:

• Background check
• Drug screening