Collections Specialist - REMOTE, San Antonio, TX

About the role

American Coradius International LLC is a reputable, compliance-driven collections agency established in 1989 with an A+ rating from the Better Business Bureau. This remote opportunity requires being based in the San Antonio, TX area.

Responsibilities

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Document all account activities and information, including verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilize skip tracing tools to establish contact with customers to arrange payment
• Monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Maintain all company policies, procedures, and applicable laws

Qualifications

• High School Diploma required
• At least 2 years of call center/customer service experience required
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word, and Excel
• Ability to embrace a team environment and a culture of continuous improvement
• MUST have a smart phone with the ability to download applications for remote work purposes

Benefits

• MONTHLY BONUSES!!!
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Requirements

• Competitive wage with unlimited financial growth through an uncapped monthly bonus
• A professional and stable employer dedicated to your success
• Growth opportunities—we are always looking for future leaders
• A great schedule—NO weekends, NO late nights. A healthy work-life balance
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success. We will collaborate with you until you reach your potential!

Physical / Mental Requirements

• Sedentary position requires sitting 80% of the time
• Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
• Ability to speak proper English grammar and use proper telephone etiquette
• Ability to hear
• Simple/light grasping required of both hands 80% of the time
• Typical noise level for work environment (moderate noise)
• Close vision required (clear vision on 15 inch or larger computer monitors)

Flex Schedule/Scheduling Requirements

• Third Party Hours of Operation
• Mon: 8:00AM EST – 8:00PM EST
• Tue: 8:00AM EST – 8:00PM EST
• Wed: 8:00AM EST – 6:00PM EST
• Thu: 8:00AM EST – 6:00PM EST
• Fri: 8:00AM EST – 5:00PM EST (Open 2 Friday nights 8:00AM EST – 6:00PM EST monthly)

Disclaimer

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $16.00-$17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.