Collections Specialist - Remote [East Coast]

About the role

A leading global professional services organization is seeking a Remote Collections Specialist to support increased collections activity and help reduce outstanding receivables through year-end.

Responsibilities

• Manage a portfolio of client accounts and collect outstanding balances
• Build relationships with client contacts and Accounts Payable teams
• Investigate and resolve invoice, billing, and payment discrepancies
• Execute collection activities including statements, correspondence, and follow-up communications
• Maintain detailed collection notes and payment commitments
• Support complex and global client accounts
• Prepare debtor analyses, payment schedules, and collection forecasts
• Communicate collection performance, risks, and expected receipts to stakeholders
• Escalate at-risk accounts and recommend appropriate recovery actions
• Partner with Finance, Billing, and client-facing teams to achieve collection objectives
• Deliver exceptional customer service while maintaining confidentiality and professionalism

Required Qualifications

• 3+ years of collections, accounts receivable, or credit control experience
• Experience managing account portfolios and collecting outstanding balances
• Strong client relationship management and customer service skills
• Ability to resolve invoice, billing, and payment issues independently
• Strong Microsoft Excel and Word skills
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities

Preferred Qualifications

• Professional services, legal, consulting, or accounting industry experience
• Experience managing key, global, or multi-currency accounts
• Elite 3E experience strongly preferred
• Experience with Elite Enterprise, Aderant, CMS, or similar billing platforms
• Bachelor's degree in Accounting, Finance, Business, or related field preferred

Benefits

• Fully remote opportunity
• Exposure to complex, high-value client accounts
• Opportunity to work within a globally recognized professional services organization
• Collaborative and supportive Finance environment
• Potential for permanent employment consideration based on performance and business needs