Collections Specialist - Must Live near Cleveland, OH

About the role

The Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. Principal Responsibilities follow.

Responsibilities

• Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
• Completes system assigned tasks within the designated timeframes.
• Reconciles and applies customer payments posted on account.
• Maintains the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
• Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
• Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency.
• Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary.
• Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
• Accurately and concisely documents actions taken on assigned accounts with the system application.
• Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
• Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

Qualifications

• High School diploma or equivalent thorough knowledge and understanding of collections transactions and processes.
• Minimum 2 years of collections or relevant experience required.

Pay

The pay range for this position is $18.90 to $26.02* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.