Collections Specialist I, II, III - Reno, NV

Position Overview

The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due. Essential Job Functions include:

• Locate and notify customers of delinquent accounts (30 – 120 days) by mail, telephone or email to solicit payment on motorsport loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts.
• Assign accounts to outside repossession/skip agencies and follow up with repossession/skip sources to ensure timely updates on sensitive information.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.

Additional Responsibilities/Focus of Collections Specialist (Level III)

Handles escalated and more complex calls; may focus on accounts of greater delinquency.

Minimum Requirements

• Collection Specialist (Level I, II): High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
• Collection Specialist (Level III): High school diploma (or equivalent) and two years of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.

Competencies – All levels

• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment.
• Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
• Demonstrates adherence to privacy and confidentiality guidelines.
• Maintains calm and professional demeanor in stressful situations.
• Proficient in Microsoft Word, Excel and Outlook.
• General working knowledge of internet-based applications, or Jack Henry SilverLake.

Preferred, But Not Required

• More than one year of collections experience with a focus in auto or powersport collections.
• Bi-lingual English and Spanish.
• Previous experience utilizing Jack Henry SilverLake.

Base pay

• Level I, II: $19.46 - $23.50/hour.
• Level III: $20.50 - $25.50/hour.

Variable pay

Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

Benefits

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