Collections Specialist

Responsibilities

• Collects past due or delinquent customer accounts via calls and emails (cases)
• Answer incoming customer calls and emails (cases)
• Escalate disputes to a Dispute Analyst in a timely manner
• Arrange payment plans for customers
• Responds to customer inquiries relating to invoices, providing the necessary information to support customers in approving our invoices for payment.
• Communication with sales, billing, and cash applications regarding collection and customer account-related issues, where needed
• Monthly review of customers with older outstanding balances, recommending next steps to Business Unit Leaders
• Escalate unresolved accounts to Dispute Analysts to prepare third-party collection agencies to collect balances.

Qualifications And Skills Required

• Minimum of at least 6 months’ collections experience required (ideal candidates are those with B2B Collections Experience).
• Commitment to producing accurate and high-quality work.
• Experience in recording information regarding collection efforts.
• Advanced customer service experience.
• Salesforce experience and advanced Excel skills are a plus.
• Strong work ethic and demonstrates persistence in overcoming obstacles, as it relates to Customer relations.
• Strong personal organization, communication, and management skills.
• Excellent interpersonal and communication skills -- both written and verbal.
• Strong analytical and problem-solving skills.

Pay

Compensation is commensurate with experience.

Schedule

This role is hybrid; Wednesdays in the office.